shipping + returns

SHIPPING
All orders ship monday through friday from Mendlesham, Suffolk.

Need to cancel or make an adjustment? Let us know right away, and we'll do our best! Email info@uk.bando.com. Unfortunately we're unable to make any changes once an order is sent to our warehouse, 'cause we're working quickly to get it to your doorstep!

SHIPPING RATES - UNITED KINGDOM

Spend £50 or more in the United Kingdom and free shipping is all yours!
Spend under £50 in the United Kingdom and shipping is only £6

SHIPPING RATES - REST OF EUROPE

Calculated at checkout

Some notes!

We're not responsible for carrier shipping delays.
Customs fees and duties are the customer's responsibility.
Carriers do not ship on weekends.
Carriers cannot deliver to PO boxes-a valid street address is required!

RETURNS
Not diggin' your purchase? Well, we definitely don't want you to be disappointed!

To return something, please email info@uk.bando.com. All returns require authorization by a customer service representative within 30 days of the delivery date. Sorry, unauthorized returns will be refused.

Some notes!

We don't currently cover the cost of return shipping.
Any order discrepancies must be reported within 10 business days.
Received a damaged product? Gah, we're sorry. Email info@uk.bando.com within 30 days.
We're not responsible for items delivered to an incorrect address supplied by the sender-so check that info twice!
Please handle your products with care! Damages caused by improper handling aren't our responsibility.